Returns/Exchanges Policy

At Onyx Poppy Boutique, we want you to love your purchase. If for any reason you are not completely satisfied, our returns policy makes it easy.

1. Eligibility for Returns

• Items can be returned within 14 days of purchase in-store or online.
• Items must be:
  • Unworn and unused
  • In original condition with tags attached
  • Accompanied by proof of purchase (receipt, order confirmation, or bank statement)

Online Order Returns: Postage and Procedures

• Return postage is the customer’s responsibility
• Include your full name, phone number and the item plus receipt of purchase
• We recommend using a trackable service, as we cannot be responsible for lost parcels.
• Once your return is received and inspected, we will notify you by email.

3. Refunds & Exchanges

• Refunds: Processed back to the original payment method within 3-5 business days of approval.
• Exchanges: Subject to stock availability. If the desired size or style is unavailable, we can issue a store credit or refund.
• Store Credit: Valid for 1 year and redeemable online or in-store.

4. Sale Items & Special Promotions

• Sale and discounted items may be final sale please check the product description before purchasing.

5. Faulty or Damaged Items

• If an item is faulty, damaged, or not as described,
• Contact us at Onyxpoppyboutique@gmail.com, within 24 hours of receiving the item.

6. In-Store Returns

• In-store purchases follow the same return and refund conditions.
• No refunds are given in store for "change of mind" purchases
• Items should be returned in store to:
  Onyx Poppy Boutique
  Shop 5/47 Burnett Street, Buderim

7. Exceptions

For any other correspondence, or if it is easier for you, please call the store

Contact (07)54770902